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This document describes the terms and conditions and the privacy policies applicable to the use of the services offered by INMACULADA within the site and other related domains. Any person who subscribes to or wishes to use the services offered has every right to do so, but must abide by the Terms and Conditions and the Privacy policies pre-established in the “Terms and Conditions” document. These terms and conditions of sale will be governed in accordance with the applicable laws in the Republic of Colombia. Any controversy arising from this document will be submitted to the competent jurisdiction in accordance with Colombian legislation, and both INMACULADA and the client expressly waive any other jurisdiction that may correspond to them due to their present or future domicile.
It is necessary for the user to READ, UNDERSTAND and ACCEPT all the conditions established in this document prior to registering as a user or purchasing products or services through By using this site, the user is fully accepting the conditions established in the Terms and Conditions and the Privacy Policies of INMACULADA and therefore, the User is obliged to comply with all the pre-established conditions without being able to claim ignorance of such Terms and Conditions. and Privacy Policies.


The services offered by INMACULADA are only available to people who have the legal capacity to contract. The acts that minors carry out on this site will be the responsibility of their parents or guardians and, therefore, will be considered carried out by them and the legal representation they have. Whoever decides to register a user as a company must have full capacity to contract on behalf of the entity and, consequently, bind it to the terms established in the “Terms and Conditions” document.


To become an authorized user of, purchase products and access the promotions offered on the site, it is necessary to complete the registration form in all the mandatory fields with valid data in an exact, precise and true manner. The user assumes the commitment to update the personal data used when completing the registration form when necessary. INMACULADA is not responsible for the accuracy of the personal data provided by its users. Each user is responsible for the accuracy and veracity of the personal data entered in the system. Each natural and/or legal person can only hold one account at If a person modifies or alters their personal data in any way possible to access more than one account and fraudulent or malicious use is suspected or verified, has the unappealable right to terminate the credits of this user, disable their accounts in the system and legally prosecute offenders.
INMACULADA has the right to request some extra data or proof to corroborate the personal data entered by users. You also have the right to temporarily or permanently suspend users whose data is not confirmed and who refuse to provide proof or extra data requested. If a user is suspended, INMACULADA may retract a purchase made by the user without the latter having the right to compensation.
When a new member registers, she will have her email address or username and a personal password that allows her confidential and secure access to the page The user assumes full responsibility for keeping his password confidential since it allows him to make purchases and obtain personal information. The delivery to third parties of the personal password of each user does not involve the responsibility of INMACULADA. The user is responsible for all the operations carried out from his account and his password must be for personal and exclusive use. It is the user’s responsibility to notify INMACULADA immediately of any unauthorized use of their account or password. The sale, loan or transfer of password or account between users is totally prohibited.
INMACULADA reserves the right to reject any registration request or to cancel a previously accepted registration at any time without being obliged to state the reasons for its decision and without generating any right to compensation.


INMACULADA may modify the Terms and Conditions at any time. The modified terms will enter into force 10 days after their publication. Within the first 5 days after publishing the new modifications, the user must contact by email if do not accept the new Terms and Conditions. In case you do not accept them, the user will be disabled as a member. If the 5-day period expires, the user will be deemed to accept the new Terms and Conditions and the contract between the two parties will not be affected.


The products and services offered at can only be paid with the means indicated in each specific case. The use of a credit card is subject to what is established in these Terms and Conditions and what is agreed in the respective cases of opening contracts and regulations of use with its issuer. INMACULADA may determine purchase conditions according to the means of payment chosen by the user. INMACULADA has the right to determine the maximum amount of credits that the user can use per purchase and the user will be notified prior to starting the payment process. The credits that are used by the users will not be refunded in case of return of the products.


Through, offers of goods and services will be made that may be accepted using the mechanisms offered. Any acceptance of an offer by a user is subject to a suspensive condition until the transaction is validated. For any operation carried out on, validation by the provider is a requirement for the formation of consent. To validate each transaction, it must first be verified that the means of payment offered by the user is valid, the data registered by the client on the site coincide with those provided when the offer was accepted, and that the payment is accredited by the user. Username. To inform the user about the validation of the offer, a confirmation will be sent to the same email address that the user registered when subscribing. The consent will be understood as formed from the moment this written confirmation is sent to the user and in the place where it was issued.
The sale and dispatch of the products is subject to their availability. If for any reason, a product is not available, and the customer was able to make a purchase of this unavailable product, the customer will be notified immediately and the full value of the price paid for the product will be paid.


The offers at will be valid until the effective date indicated in the promotion or until the quantities of products available for said promotion are exhausted. When no expiration date is indicated in a promotion, it will be understood that the offer will be valid until the corresponding inventories are exhausted. The prices of the products and services published on will only be valid for purchases made through this medium. They will not be valid for other sales channels. All prices are expressed in Colombian pesos. The prices offered do not include transportation, handling, shipping and accessories costs that are not expressly described in the product descriptions.
It is possible that some products may be incorrectly priced. If a typographical error is identified in any of the product prices, customers will be contacted prior to shipping the products and notified of the error. Products will not be shipped until the correct price is cleared.


The promotions offered at will not be valid in other sales channels. When promotions are made that consist of lowering the price or sending one product for free for the purchase of another, the two products must be delivered in the same place. Suppliers submit their promotions to the provisions of Law 1480 of 2011.
When discount coupons are offered, the value of the coupon, the minimum purchase amount to be able to use the coupon and the dates on which it can be used will be clarified. Coupons can be used by any natural person over 18 years of age. Coupons are not combinable with other promotions and can only be used once per customer. The maximum purchase amount for the use of coupons is 1 million pesos.


The products purchased through our INMACULADA Marketplace are subject to the dispatch conditions chosen by the user and the delivery conditions available in our Marketplace. The user will freely choose the address of the place of shipment.
After the payment is approved and the order is dispatched, INMACULADA will notify the Customer by email of the date of delivery of their order.
In the event that no one receives the order at the shipping address, a second attempt will be made during the following day and the cost of the address is assumed by the client. If after  of this attempt no one receives the order, the user must contact our Marketplace to the email and the cost of the new shipment is assumed by the client. If the customer does not make a new shipment within 3 days after the second attempt, the product is declared abandoned and there will be no compensation. In this case, INMACULADA will not be responsible for the products not received.

If the client chooses the payment on delivery, and does not cancel the entire product and shipment pre-established in the order, it is understood that there is a breach of the contract and the client must cancel the value corresponding to the return of the products.
It is understood that any person who is in the place indicated by the Client for the delivery of the products is authorized to receive the order, therefore, INMACULADA is exonerated from any claim derived from the delivery that is made in the place indicated by the client.



In case of changes and/or returns, the client must assume the shipping costs and commission of the page. The value will be reimbursed with a gift voucher.


If the Customer receives a product with characteristics different from those described on the page at the time of purchase, the procedure to request a product change is as follows:
• The customer must request the change the same day the product was shipped, we do not make changes to products that are 2 or more days after being delivered.
• Once it is verified that the wrong product arrived, a collection guide will be sent to the customer and INMACULADA is in charge of collecting the product in the same place where it was delivered and once the wrong product has been collected, the correct product will be sent.


The cancellation of a purchase is only made if the supplier is not able to send the product to the Customer due to lack of inventory and/or another reason of force majeure. In the event that this happens, the customer will be notified and the money will be returned. Money back times vary depending on the payment method used.
The Client can choose between the following reimbursement methods
• Bonus: the bonuses are valid for three months and must be used in a single purchase. The delivery time for this refund is 2 business days.
• Bank Consignment: The account holder must be the same person who made the purchase at The refund will be made within 3 business days.
To cancel an order for any reason, the Client must write an email to with the order number that they wish to cancel. Orders can only be canceled if they have not yet been shipped by the supplier or if it has been charged by the PayU payment gateway, the customer assumes the commission costs generated.


Absolutely all the content available to the user on, including intellectual and industrial property, is the exclusive property of INMACULADA or the companies that supply the products. Users must refrain from reusing the content without the prior consent of INMACULADA.


INMACULADA has tools to ensure that the products purchased using our services are original and have been entered into the country legally. If in any way you as a user suspect that any product published on infringes intellectual property or legal rights, please notify us at to submit it for review.


INMACULADA will not be responsible for loss of commercial opportunities or any indirect damage caused by the interruption of the transmission of the site. Every effort will be made to keep the transmission error-free and uninterrupted, but such conditions cannot be guaranteed. User accounts may be temporarily restricted or suspended for the purpose of performing maintenance or making improvements to the site.


Any comment or concern regarding the Terms and Conditions or the Privacy Policy must be expressly notified in writing to INMACULADA at the address

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